General help
Customer support
Account, listing, billing and everyday service questions.
[email protected]Complaints & accountability
Grievance & transparency
Contact the right team, understand the response timeline and raise a complaint through one secure form.
Formal grievance
Grievance Officer
Escalations, content complaints and unresolved privacy or service concerns.
[email protected]
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Response standards
Published complaint timelines
Measured from receipt of a complete complaint
- Acknowledgement
- Within 24 hours
- General resolution
- Within 7 days
- Specified content complaints
- Within 36 hours
- Intimate content or impersonation
- Within 2 hours
The deadline shown on a submitted ticket is its first-response target. Content covered by a shorter statutory timeline is prioritised separately. If our decision does not resolve your intermediary grievance, you may appeal through the Grievance Appellate Committee within 30 days, subject to its process.
Grievance Appellate Committee ↗Complaint intake
Raise a complaint
Tell us what happened. WhatsApp verification is required before submission so you can securely track the response.