Cancellation & Refund Policy

This policy applies to paid services purchased directly from PropertyBaazi, including listing promotions, lead-credit packs and other services identified at checkout. Searching, creating an account and any service labelled free do not create a payment or refund entitlement. A service-specific term shown before purchase controls if it gives you a more favourable remedy.

Checkout shows the selected service, price, taxes, duration or quantity and total payable before you confirm. Purchases require an affirmative action; we do not use pre-selected paid options. Review the property, account and service details before authorising payment.

A failed payment is not treated as a purchase. If your bank shows a debit but PropertyBaazi did not confirm the order, first allow the normal bank reversal period. For a duplicate captured payment or an order that was not provisioned, contact support with the payment reference. Once verified, we will arrange a reversal or refund to the original payment method.

A promotion begins when the order is activated for the selected listing. Time already delivered, impressions or enquiries already provided, and completed placement periods are not refundable merely because they did not produce a transaction.

If PropertyBaazi cannot provide a confirmed promotion for a reason within our control, the undelivered portion may be restored as account credit or refunded, depending on the order term shown at checkout and applicable law. An account or listing suspended for a policy breach is not eligible for a refund for the affected period unless law requires otherwise.

Unused wallet credits are governed by the validity and cancellation terms shown when the pack is purchased. Credits already spent to accept a lead are normally consumed when the contact is delivered.

A wrong or unreachable number, a duplicate lead, or a material mismatch with the requirement displayed before acceptance may qualify for a credit review. Submit the request with the lead reference and reason within the window shown in the Lead Desk. Approval restores credits to the wallet; it is not a cash refund unless the purchase term or law says otherwise.

Any recurring or term-based service will show its billing period, renewal method, cancellation point and applicable refund rule before purchase. Cancelling stops future renewal; it does not automatically refund a period already supplied. If the checkout does not clearly show those terms, do not complete the purchase and contact support.

Email [email protected] from the contact linked to the purchase. Include the order or payment reference, service, reason and supporting material. Do not send full card details, bank passwords or OTPs.

We will acknowledge the request and may ask for information reasonably needed to verify it. If the support response does not resolve your concern, use the grievance portal or email [email protected].

An approved cash refund is initiated to the original payment method unless another method is required by law or agreed with you. PropertyBaazi will initiate it within the period communicated in the decision; the bank or payment network may take additional time to display the credit. Approved account credits appear in the relevant wallet or service ledger. Taxes and credit notes are adjusted as required.

This policy does not limit a refund, replacement, compensation or other remedy available under applicable consumer law, nor does it prevent you from approaching a payment provider, consumer commission, regulator or court with lawful jurisdiction.